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This page sets out the legal framework that governs your account and activity on ac88, where access is subject to local law and eligible regions. We keep our policy positions clear so you can review your rights, understand what we collect, and know exactly where to go if something needs to change.
ac88 operates under a policy framework that responds to the jurisdiction you access the platform from. Availability of account features, game access and payment routes — including Touch 'n Go eWallet, DuitNow, and FPX — depends on whether local law in your region permits use. We do not make eligibility assumptions on your behalf. It is your responsibility to confirm that accessing ac88 is lawful where you are located before you proceed. When you create an account, you accept that we may collect and store data related to your session activity, account settings and payment records. This data is used to operate your account, process your transactions through supported payment rails, and respond to queries you raise with us. We do not sell your data to third parties for marketing purposes. Transaction records tied to Touch 'n Go eWallet, DuitNow or FPX movements are retained in line with our internal retention schedule. You can request a review of the records held against your account at any time through the support channel. If you believe any record is inaccurate, you have the right to ask us to correct it.
This policy covers your account relationship with ac88 directly. It does not extend to third-party services, external payment processors or any external site you navigate to from a link on our platform. Understanding the boundary helps you know where to direct questions.
Login credentials, session behaviour and account settings are fully within scope. If access is restricted or suspended, the process for querying that decision is handled through our policy contact route, not through third parties.
Deposits and withdrawals made through Touch 'n Go eWallet, DuitNow or FPX generate records held in your account history. Disputes over a specific transaction should be raised with us first. Processing network queries outside our platform sit outside this policy.
Game content supplied by studios in our lobby — including titles from Pragmatic Play, PG Soft, Microgaming and Bigtime Gaming — is governed by the respective studio's content terms. We do not set those terms, but we do control which content appears in your lobby.
External links, payment network portals and any third-party app you use alongside ac88 are outside this policy. We have no liability for content, data handling or availability of those external services.
Your rights under this policy are real and actionable. Reviewing your transaction history is straightforward — log in, go to your account wallet section, and the records for each Touch 'n Go eWallet, DuitNow or FPX movement are listed there with timestamps. If a record looks wrong, you do not need to wait for a formal process to begin; raising it through the live chat or email channel starts the review immediately. Updating your account details — such as contact information or notification preferences — is handled in the account settings section after login. We ask that you keep your details current, particularly the contact information we use to reach you about account queries. If your account has been inactive or restricted and you want to understand why, the support route below handles those enquiries directly. We aim to respond to policy-related questions within the timeframe shown when you submit your query.
Log into your account, navigate to the wallet section and check the transaction log. Each Touch 'n Go eWallet, DuitNow and FPX entry shows the date, amount and status.
Go to account settings after login. Update your contact email or mobile number directly in the fields shown. If a change is restricted, the screen will tell you to contact support.
Use the live chat or email channel to ask about any policy matter — data held, access decisions or transaction records. Quote your account ID to speed up the response.
If your account status has changed and you need clarification, the support team handles this through the contact routes listed in the section below. A response timeline is shown at the point of submission.
Reach us through any of the channels below when you have a question about this policy, your account data or a transaction record. For faster handling, include your account ID and a brief description of the matter when you make contact.
Access live chat directly from the account dashboard after login. It is the quickest route for account-specific questions, including transaction record queries tied to DuitNow or FPX movements.
Send a detailed policy or data query to our support email address shown in the contact section of your account settings. Include your account ID and the nature of your request for a clear, traceable response thread.
Some changes — like updating contact details or reviewing notification preferences — can be handled directly through account settings without contacting support. Check there first before raising a ticket.
Account security and data handling are part of the same commitment. Your login credentials are stored in encrypted form and are never shared with other account holders. Session data is tied to your account ID, and payment records from Touch 'n Go eWallet, DuitNow and FPX transactions are retained in line with our internal policy schedule — details of that schedule are available on request through the support channel.
We use cookies to maintain your session state, remember your account preferences and monitor for unusual access patterns. You can manage cookie preferences through your browser settings, though some account features depend on session cookies to function correctly.
Account data and transaction records are kept for a period consistent with our operational requirements and applicable rules. Once that period ends, data is removed or anonymised. You may request details of the retention schedule by contacting support with your account ID.
Your account is protected through credential verification at login. If we detect an unusual access pattern, we may ask you to re-verify before restoring full account access. Keep your contact details current so we can reach you if that step is needed.
To update, correct or request removal of data we hold about you, submit a request through live chat or email and quote your account ID. We will confirm receipt and outline the next step within the response timeline shown at submission.
These are the questions we receive most often about account rights, data handling and policy contact. If your question is not here, the support routes above will get you a direct answer.
Access depends on local law and the eligible regions for each feature. We cannot confirm legality for your specific situation. It is your responsibility to check whether access is lawful where you are located before using the platform.
Log into your account and go to the wallet section. Each deposit or withdrawal made through Touch 'n Go eWallet, DuitNow or FPX appears there with a timestamp, amount and status. You do not need to contact support to view your own records.
We collect session activity, account settings and payment records needed to operate your account and process transactions. This data is not sold to third parties for marketing. You can request a summary of what we hold by contacting support with your account ID.
Go to account settings after login and update the relevant field directly. If the field is locked or the change is restricted, the screen will prompt you to contact support. Include your account ID when you do so for a faster resolution.
Data is retained for a period consistent with our operational requirements and applicable rules. After that, it is removed or anonymised. Contact support with your account ID if you need the specific retention schedule for your account.
Use live chat from the account dashboard or send an email through the contact address in your account settings. Quote your account ID and describe the policy matter clearly. A response timeline is shown when you submit your query.