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This policy explains what information ac88 collects when you use your account, how we use it, and the choices available to you. Every section is written for accounts operating where local law permits access, with transaction records from Touch 'n Go eWallet, DuitNow and FPX covered directly.
When you create an account, we collect the details you provide during registration — your name, contact information and login credentials. As you use the platform, we record transactional data associated with your wallet activity, including deposit and withdrawal events linked to Touch 'n Go eWallet, DuitNow and FPX. These records form the traceable payment trail that lets you verify your own transaction history from your account dashboard. We also collect session data: device type, browser identifiers, IP address and pages visited. This helps us keep the platform stable and your account secure. We do not sell your personal data to third parties for marketing purposes. Cookies and similar technologies are active on the site. You can adjust cookie preferences through your browser settings; note that some account functions may not operate correctly if certain cookies are disabled. Data is retained for as long as your account remains active and for the period required by applicable record-keeping obligations. If you close your account, we will retain only what we are obligated to keep under the laws of your eligible jurisdiction. Availability and the precise scope of your data rights depend on local law and the region from which your account operates.
Not everything on or connected to your account falls under a single set of rules. Here is a clear breakdown of what this policy covers and what falls outside it — so you know exactly where to look when a question comes up.
This policy covers data processed when you log in, update your profile, change your password or contact support. All account-level activity on ac88 is within scope, including the records visible in your account dashboard after login.
Transaction data for deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow and FPX is within scope. We hold the record of each event on our side; the payment provider holds its own record under its own policy.
The games you play — including titles from Pragmatic Play, PG Soft, Microgaming and Bigtime Gaming — generate session logs tied to your account. These session records are within scope. Game mechanics and prize logic are the provider's domain, not ours.
Links or integrations that take you away from ac88 — such as a payment gateway interface or a provider's own help page — operate under that third party's privacy terms. This policy does not govern how they collect or store your data.
You have several concrete options when it comes to your data. You can review your transaction history — including all Touch 'n Go eWallet, DuitNow and FPX events — directly in the account dashboard once you are logged in. If any account details appear incorrect, you can update them through the account settings page; for details that cannot be self-edited, contact support and provide the relevant account reference. If you want to know what personal data we hold about you, you can submit a data access request through our support channel. We will respond within the timeframe required by the applicable rules for your eligible region. Where local law grants a right to correct, restrict or delete data, we will handle your request accordingly — noting that some data may need to be retained for legal or audit reasons even after a deletion request. Every request is handled account-by-account; we do not process bulk or anonymous requests.
Log in and open the transaction history section of your account dashboard. Every deposit and withdrawal event linked to your wallet — Touch 'n Go eWallet, DuitNow or FPX — is listed there with timestamps.
Update your contact information and preferences directly in account settings. For fields that require verification before a change is accepted, follow the steps shown on the edit screen or contact support with your account reference.
To ask what personal data we hold, or to request a correction or deletion where your local law permits, reach out through the support channel and include your account ID. We process each request individually.
You can request account closure through support. Once closed, we retain only the data we are obligated to keep under applicable record-keeping rules for your eligible jurisdiction.
If your question is specifically about how your data is used, stored or shared, the channels below are the right starting point. Have your account ID ready so we can locate your records without delay.
The chat widget is accessible from your account dashboard once you are logged in. Start there for questions about specific transaction records or account data.
For formal data requests — access, correction or deletion — email us with your account ID and a description of what you need. We reply with a reference number so you can track the request.
The help section inside your account lists the current contact options and any updated response time estimates. Check there first; the information shown reflects the current state at the time you visit.
Keeping your account data accurate and secure is a core part of how this platform operates. We apply access controls so that your personal details and payment records are visible only to the account holder and to the staff who need them to handle a support request or a compliance obligation.
Every Touch 'n Go eWallet, DuitNow and FPX transaction generates a time-stamped record stored against your account. These records are kept for as long as applicable rules in your eligible region require, and you can view your own history from the account dashboard at any time.
Cookies on ac88 support session continuity, fraud detection and account authentication. You can manage non-essential cookies from your browser settings. Disabling authentication cookies will affect your ability to stay logged in across pages.
Login credentials are stored in a hashed format; we do not store your password in plain text. If you believe your account has been accessed without your knowledge, contact support immediately and follow the account security steps shown in the help section.
When this policy changes in a material way, the updated version is posted on this page with a revised date at the top. Continuing to use your account after a posted update means you have seen the new terms. If you disagree with a change, contact us before continuing.
The questions below cover what Malaysia-based account holders ask us most often about data handling, payment records and their rights under this policy. If your question is not listed, reach out through the support channel.
We collect the details you enter during registration — name, email address and contact number. After that, we record transaction data for each deposit or withdrawal you make through Touch 'n Go eWallet, DuitNow or FPX, plus session identifiers like device type and IP address.
Yes. Once you are logged in, open the transaction history section of your account dashboard. Every deposit and withdrawal event — including those processed through FPX, DuitNow and Touch 'n Go eWallet — is listed there with timestamps and amounts.
We do not sell your personal data for marketing purposes. We share data with payment processors like the networks behind Touch 'n Go eWallet, DuitNow and FPX only to complete transactions, and with compliance or legal authorities where applicable law in your eligible region requires it.
Send a request through our email support channel with your account ID and a description of what you need. We will acknowledge with a reference number and respond within the timeframe required for your eligible region. We handle each request individually.
Once your account is closed, we retain only the data we are required to keep under the record-keeping obligations of your eligible jurisdiction — typically transaction records for audit and compliance purposes. Data we are not obligated to keep is removed.
Contact support immediately through live chat or email and include your account ID. Our support team will check the access log for your account and walk you through the account security steps shown in the help section. Do not wait — early contact helps us act faster.