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These terms set out the rules that apply when you access ac88 and use your account — including how transactions through Touch 'n Go eWallet, DuitNow, and FPX are governed, and what controls you have over your session. Read through before you proceed; your continued use of the platform means you have accepted these conditions.
These terms and conditions form a binding agreement between you and ac88 when you register an account and use the platform. Access to the platform and participation in any activity on ac88 is subject to your acceptance of these terms in full. Where local law restricts access, these terms apply only to eligible regions where such access is lawfully permitted — it is your responsibility to check whether your use complies with the laws in your location before proceeding. Payment transactions processed through Touch 'n Go eWallet, DuitNow, and FPX are governed by the rules of those respective payment providers in addition to these terms. ac88 does not override the terms of those payment rails; disputes relating directly to a payment provider's processing are handled through that provider's own channels, though we will assist where your account record is involved. We may update these terms from time to time. When a material change is made, we will place a notice in your account dashboard. Continued use of the platform after a posted update constitutes acceptance of the revised terms. If you do not agree with any amendment, you should stop using the platform and contact support to discuss your account options. We keep a version record, and you may request the previous version through our support channel.
Deposits and withdrawals via Touch 'n Go eWallet are processed under both these terms and 's own service conditions.
DuitNow transfers are logged against your account in real time. Any discrepancy between your bank reference and your ac88 wallet balance should be raised with support promptly.
FPX transactions carry your bank's own processing rules. ac88 records the FPX reference on your account statement, which you can check after login under transaction history.
We notify you of material changes via your account dashboard. The current version of these terms is always accessible from the footer of the platform.
Understanding the scope of this policy helps you know where these terms apply and where a different agreement or provider's rules take over. Not every interaction on ac88 falls under the same set of conditions — third-party content and external payment providers each carry their own frameworks.
These terms fully govern how you register, log in, manage your account details, and close your account. Any suspension or restriction of access by ac88 is carried out under the provisions set out here.
Transactions made through your ac88 wallet — including deposits and withdrawals via Touch 'n Go eWallet, DuitNow, and FPX — are covered. The payment provider's own terms run alongside ours for the processing leg.
Game content provided by studios available on ac88 is covered under their respective content licences. These terms govern how you access that content, not the content itself or any intellectual property within it.
External links, third-party payment processors, and identity verification services operate under their own terms. ac88 is not liable for how those third parties handle data or transactions outside our platform.
These terms are not only obligations — they also define what you are entitled to request and how to do it. You have the right to review your transaction history at any time by logging in and navigating to the wallet section of your account. If you spot an error in your personal details, you can update most fields directly in account settings; for fields that require verification, contact support and we will guide you through the correction steps. If you have a question about how a specific clause in these terms applies to your situation, you can send that question through our live chat or email channel and receive a written response. You may also request a copy of the data we hold on your account by writing to support — we will confirm receipt and respond within the timeframe required under applicable data rules in your region. These rights exist alongside your obligations under the agreement. Exercising them does not suspend your responsibilities under these terms, but we will not penalise a legitimate enquiry or correction request.
Log in and open the transaction history in your account wallet to see every deposit and withdrawal, including the payment method used and the timestamp recorded by ac88.
Standard details like your contact number or email can be updated in account settings. For identity-linked fields, raise a correction request through support and follow the verification steps shown.
If a clause is unclear, contact us via live chat or the support email listed on the platform. We will provide a written reply specific to your query rather than a generic redirect.
Submit a data request through the support channel. We log the request date and respond according to the applicable rules for your eligible region.
If a section of these terms raises a question or you need to act on a right described above, here are the direct routes to our support team. Each channel feeds into the same team, so you do not need to repeat your query across multiple paths.
Open the chat widget from any page on the platform. Available during operational hours — the current status is shown on the widget itself when you load the page.
Send your policy query or account correction request to the support email listed in the Contact section of the platform. Include your registered account ID so we can pull your record quickly.
Policy notices, version updates, and responses to your data requests are posted directly to your account dashboard. Log in to check for any pending messages related to your account terms.
ac88 applies reasonable technical measures to protect your account data and transaction records. Cookies are used to maintain your session state and record preferences — you can manage cookie settings from the options shown in your browser when you visit the platform. Account data is retained for as long as your account remains active and for the period required under applicable regulations in your eligible region; once that period passes, data scheduled for deletion is removed from active systems. For security matters related to your account, the primary contact is our support team, who can escalate to the relevant internal team if needed. Requesting a change to how your data is handled — such as updating a communication preference — is done through account settings or via the support email. We do not share your personal information with third parties except where required to process your transactions through Touch 'n Go eWallet, DuitNow, or FPX, or where required by applicable law.
Your account information and transaction records are stored on secured systems. We do not sell personal data. Access is limited to teams with a verified operational need, and all access is logged internally.
Session cookies keep you logged in during an active visit. Analytics cookies help us understand how the platform is used in aggregate. You can adjust cookie permissions through your browser settings at any time.
We recommend keeping your login credentials private and logging out after each session, especially on shared devices. If you suspect unauthorised access to your account, contact support immediately through live chat.
To request changes to your data preferences, ask about retention periods, or follow up on a previous data request, reach out through the support email or live chat. We log all such requests and respond in writing.
These are the questions we receive most often about how these terms work in practice. If your question is not covered here, contact support and we will respond in writing.
These terms apply where access is permitted under local law. If you are in a region where online gaming platforms are accessible under applicable law, these terms govern your use. Check your local regulations before registering if you are unsure.
When we make a material update, a notice will appear in your account dashboard. Continuing to use the platform after that notice constitutes acceptance. If you disagree with the change, stop using the platform and contact support to discuss your account.
Yes. Transactions via Touch 'n Go eWallet, DuitNow, and FPX are recorded under your ac88 account and governed by these terms for the platform side. The payment provider's own terms also apply to the processing leg of each transaction.
Send a data request to the support email listed on the platform, including your registered account ID. We log the request and respond within the timeframe required under applicable rules for your eligible region.
Most contact and preference fields can be updated directly in account settings after login. For identity-linked fields that affect verification, raise the correction through support and follow the steps shown — we will confirm once the update is applied.
Use live chat or the support email to send your question. Reference the clause or section you are asking about, and we will reply with a written response specific to your query rather than a general redirect to this page.